Introduction
Welcome to One Step More. We are dedicated to providing high-quality healthcare and nutrition products and services to enhance your well-being. We understand that there might be instances where you need to return a product or request a refund. This Return and Refund Policy explains the terms and procedures for returning products and obtaining refunds.
1. Return Policy
1.1 Eligibility for Returns
Physical Products: Returns are accepted for physical products if initiated within 7 days from the date of delivery. To be eligible for a return, the product must be in its original, unopened packaging and in a condition suitable for resale. For hygiene and safety reasons, certain health products and supplements may be non-returnable and non-refundable.
Digital Products: Due to the nature of digital products (e.g., eBooks, online courses), returns are generally not accepted once the product has been accessed or downloaded. If you encounter technical issues, please contact our support team for assistance.
1.2 How to Initiate a Return
Return Request: To request a return, please contact our customer support team at support@onestepmore.in with your order number, reason for the return, and any relevant details.
Return Instructions: Once your return request is approved, you will receive detailed instructions on how to return the product. Please ensure that the product is returned to the address provided by our support team.
1.3 Return Shipping Costs
Customer Responsibility: Return shipping costs are generally the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return shipping label.
1.4 Non-Returnable Items
Personalized Products: Items that have been customized or personalized according to your specifications cannot be returned.
Health and Hygiene Products: Certain products, including supplements and personal care items, are not eligible for return due to health and hygiene regulations.
2. Refund Policy
2.1 Eligibility for Refunds
Physical Products: If the returned product meets our return policy requirements, a refund will be issued to the original payment method. Please allow 7-10 business days for the refund to be processed once we receive the returned item.
Digital Products: Refunds for digital products are generally not provided once the product has been accessed or downloaded. However, if you experience issues with access or functionality, please contact our support team for resolution.
2.2 Refund Process
Refund Request: If you are eligible for a refund, our support team will initiate the process upon receiving the returned product or verifying the refund request. Refunds are processed to the original payment method used at the time of purchase.
Processing Time: Refunds typically take 7-10 business days to appear in your account, depending on your payment provider or bank.
2.3 Subscription Refunds
Trial Period: If a free trial is available for the service you subscribe, to with a free trial period and cancel within that period, you will not be charged. If you cancel after the trial period, the subscription fee for the current billing cycle is non-refundable.
Cancellation: To cancel your subscription, navigate to your account settings on our website and follow the cancellation instructions. If you encounter any issues, please contact our support team for assistance.
2.4 Billing Errors
Discrepancies: If you believe there has been an error with your billing or subscription charges, please contact us within 30 days of the billing date. We will review the issue and, if necessary, issue a refund or adjustment.
3. Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services constitutes your acceptance of the updated policy.
4. Contact Us
For any questions regarding our Return and Refund Policy or to initiate a return or refund request, please contact us:
Business Name: One Step More
Email:
Phone:
Address: